ICT Service Desk Administrator
Clover Nook - Alfreton

Job reference: 001673

Location: Clover Nook - Alfreton

Closing date: 21/01/2022

Employment type: Fixed Term - Full Time

Department: IT

Division: Eurocell Shared Services

Role: ICT Service Desk Administrator  
Working Hours: 37.5 hours per week
Salary: Competitive

Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.

We have an excellent opportunity for an ICT Service Desk Administrator to join our IT team in Alfreton

WHAT OUR ICT SERVICE DESK ADMINISTRATORS DO:

  • Providing help desk support and resolving problems for end users
  • Answering calls received via phone or email to the ESD service desk
  • Providing any 1st line fixes, password resets and any quick responses.
  • Hardware and software solutions, creating new user accounts

WHAT WE NEED FROM OUR ICT SERVICE DESK ADMINISTRATORS:

  • At least 1 year’s experience on a service desk or service desk environment
  • A strong understanding of a call logging system
  • It would be beneficial if you have experience in setting up accounts, dealing with 1st line fix
  • Excellent customer service skills

WHAT WE OFFER:

  • You will be rewarded with a very competitive basic salary
  • A solid career pathway and structured progression
  • Employee discount on Eurocell products
  • Life Assurance
  • Pension Plan
  • Employee Assistance Programme
  • Discounts across many well-known online and high street retailers (Technology, Fashion, Supermarkets, Entertainment, Days Out, Home and Travel)
  • Shares – the option to join the Eurocell Share Save Scheme, and share the company success
  • A blend of training, including e-learning and on the job training to help your career development
    ​​​​​​​
  • 33 days holiday including statutory bank holidays

This role offers fantastic opportunity to progress within the Eurocell Group. 


 

The closing date for this job has now passed.

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