Shared Services & Support

ROLE: Customer Relationship Co–Oordinator HOURS: Monday-Friday 08:30- 17:00 SALARY: £27,845.96 plus company benefits BASE: Eurocell Head Office, South Normanton, Alfreton, DE55 2DT   Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.   We are currently adding to our Customer Services team and seeking an experienced Customer Relationship Coordinator to build and maintain customer relationships by resolving complaints and queries, providing regular updates on company performance and building customer satisfaction.   This is a full time position, based at our modern Head Office, just off J28 of the M1 and in close links to the A38.   WHAT OUR CUSTOMER RELATIONSHIP CO-ORDINATORS DO:  Build and maintain relationships with our customer base, both internal and external Resolve customer complaints and queries in a professional and timely manner Update and maintain customer databases as and when required Assist in identifying improvements in the Customer Relationship journey improving the overall customer experience Managing incoming telephone and email enquiries on a daily basis WHAT WE NEED FROM OUR CUSTOMER RELATIONSHIP CO-ORDINATORS: Previous Customer Service experience essential Strong communicate skills to liaise with customers in a professional and friendly way at all times High attention to detail along with excellent time management skills Computer literate - SAP experience an advantage Able to handle multiple workstreams and prioritise as necessary, as part of a team or equally on your own WHAT WE OFFER OUR CUSTOMER RELATIONSHIP CO-ORDINATORS:  You will be rewarded with a very competitive basic salary of £27845.96 per year 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career   We reserve the right to close this vacancy early.  Therefore, if you are interested, please submit your application as early as possible.   Agency Applications outside PSL Agency Partners will not be considered. If agencies have an EXCEPTIONAL candidate that you feel we should know about, or believe that you can offer specialist expertise in a particular sector, we're happy to receive and review your PSL application via our Agency PSL Application.   Please note that we do not accept unsolicited calls or emails from agencies, please refer to our Agency Statement on our careers page

ROLE: PMO - Project Management Officer - 12 Months Fixed Term Contract SALARY: £37,500 - £45,000 per annum, plus benefits BASE: Hybrid role - Remote/Alfreton c2-3 Office days per week   Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.   We are delighted to be recruiting a PMO Lead - Project Management Officer, reporting to our Head of Projects and Change, to manage day to day activity for key projects.  The PMO will support the coordination, management, and execution of projects within the business change portfolio.   This position will ensure that projects are delivered according to agreed-upon scope, timeline, and budget, while maintaining a high standard of project governance and reporting. The PMO will also support the development of project management methodologies and work closely with project managers to ensure alignment and the achievement of strategic objectives.   WHAT OUR PROJECT MANAGEMENT OFFICERS (PMO) DO:  Provide support to the Business Change Department, ensuring projects are delivered on time and within budget Monitor project progress, track milestones, and manage the reporting of key performance indicators Assist in the development and implementation of project management tools, processes, and templates to ensure consistency and efficiency in project execution Assist with the creation and maintenance of portfolio, programme and project schedules, timelines, and resource allocation plans Support the preparation of project documentation, including business cases, project charters, and status reports Assist in managing project risks, issues, and dependencies, ensuring that mitigation strategies are in place Provide regular updates on the status of ongoing projects, highlighting areas of concern or potential delays Support governance processes, ensuring projects adhere to company standards, methodologies, and best practices Facilitate communication between project teams, stakeholders, and senior management Assist with the collection and analysis of data for the portfolio dashboard, project performance reviews and post-project evaluations Ensure that all project-related documentation is properly organised and stored in accordance with company standards Support the implementation of process improvements within the Business Change function Support the Head of Projects & Change to select and deliver a new Enterprise Project Management tool Support the flexibility of resources within the Business Change Team WHAT WE NEED FROM OUR PROJECT MANAGEMENT OFFICERS (PMO): Previous experience in a project management or PMO role Project Management certification (e.g., P30, PMP, PRINCE2, or equivalent) could be an advantage Experience in business change or transformation projects Knowledge of financial tracking and budgeting in a project environment Familiarity with resource management and capacity planning tools Strong understanding of project management principles and methodologies, including Agile, Waterfall, or hybrid approaches Experience using project management software such as Microsoft Project, Jira, or Asana Excellent organisational and time management skills with the ability to prioritise tasks effectively Strong communication and interpersonal skills, with the ability to engage with stakeholders at all levels Attention to detail and a proactive approach to problem-solving Ability to work independently as well as part of a collaborative team environment   We reserve the right to close this vacancy early.  Therefore, if you are interested, please submit your application as early as possible.   Agency Applications outside PSL Agency Partners will not be considered. If agencies have an EXCEPTIONAL candidate that you feel we should know about, or believe that you can offer specialist expertise in a particular sector, we're happy to receive and review your PSL application via our Agency PSL Application.   Please note that we do not accept unsolicited calls or emails from agencies, please refer to our Agency Statement on our careers page

ROLE: SAP Technical Consultant - Contract DAY RATE: Negotiable, dependent upon skills and experience BASE: Hybrid role - Remote/Alfreton c2-3 Office days per week   Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.   We are delighted to be recruiting a SAP ECC6 Technical Consultant to provide subject matter expertise and technical support to a key strategic programme transitioning from SAP to IFS ERP solution.  We'd love to hear from candidates with high levels of understanding and experience of SAP application, architecture and database structure, with good data migration and reporting experience.  The role requires strong technical skills, problem-solving abilities, and the ability to work closely withe both technical and business skills.   WHAT OUR SAP TECHNICAL CONSULTANTS DO:  Provide technical expertise in data extraction and cleansing Assist existing members of the IT Team to identify suitable data required for migration to IFS Troubleshoot and resolve any technical issues relating to data extraction and cleansing Assist and guide in the data migration from SAP into IFS WHAT WE NEED FROM OUR SAP TECHNICAL CONSULTANTS: Minimum of 5+ years of experience with SAP ECC6 Proficiency in SAP technical components such as ABAP, Hana Studio and Report Writing Experience of developing and designing suitable data cleansing practices Strong knowledge of SAP database architecture Experience with SAP SQ01 Excellent problem-solving skills Strong attention to detail Strong communication and interpersonal skills   We reserve the right to close this vacancy early.  Therefore, if you are interested, please submit your application as early as possible.   Agency Applications outside PSL Agency Partners will not be considered. If agencies have an EXCEPTIONAL candidate that you feel we should know about, or believe that you can offer specialist expertise in a particular sector, we're happy to receive and review your PSL application via our Agency PSL Application.   Please note that we do not accept unsolicited calls or emails from agencies, please refer to our Agency Statement on our careers page

ROLE: Administrator HOURS: Monday-Friday, 09:00- 17:00  SALARY: £ 23,253.24 plus benefits BASE: Eurocell Recycling, Ilkeston, DE7 8EF   Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.   We are delighted to be recruiting for an additional, experienced Administrator to support our Operations and Infeed team based at our Ilkeston Recycling site, Ilkeston Derbyshire.   WHAT OUR ADMINISTRATORS DO: Respond to incoming emails and calls Provide administrative support to the Infeed team along with department Managers Assist with supplier enquiries, liaising between our different sites Manage a database of sales order documents Sales order processing   WHAT WE NEED FROM OUR ADMINISTRATORS: Strong organisational skills Previous experience within an Administration/Customer Services based role IT literate along with strong verbal and written communication skills Previous experience of Sales Order Processing an advantage, but can be trained   WHAT WE OFFER:  You will be rewarded with a very competitive basic salary of £23,253.24 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career   We reserve the right to close this vacancy early.  Therefore, if you are interested, please submit your application as early as possible.   Agency Applications outside PSL Agency Partners will not be considered. If agencies have an EXCEPTIONAL candidate that you feel we should know about, or believe that you can offer specialist expertise in a particular sector, we're happy to receive and review your PSL application via our Agency PSL Application.   Please note that we do not accept unsolicited calls or emails from agencies, please refer to our Agency Statement on our careers page

ROLE: Purchase Ledger Clerk HOURS: 08:30-17:00, Monday- Friday SALARY: £24,782.98 BASE: Hybrid/Clover Nook Site, Somercotes, Alfreton   Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.   We are delighted to be recruiting for an additional Purchase Ledger to support the daily Ledger function, based out of our Clover Nook Site, Somercotes, Alfreton.  This is a hybrid role split between working from home, and working from our Clover Nook Site, in Alfreton.   WHAT OUR PURCHASE LEDGER CLERKS DO:  Processing daily Purchase Ledger documents Co-ordinating the authorisation of invoices and the progression of related queries Statement reconciliations Submission of monthly accruals to ensure costs are captured in the correct month Providing assistance to the overall finance function when necessary Dealing with your own customer account base if inter-company accounts Sending remittances and managing volume payments Dealing with your post   WHAT WE NEED FROM OUR PURCHASE LEDGER CLERKS: Recent and relevant Purchase Ledger experience Excel experience is essential SAP system experience could be an advantage, but is not essential as training will be provided Strong numerical skills along with a high degree of data accuracy   WHAT WE OFFER OUR PURCHASE LEDGER CLERKS:  You will be rewarded with a very competitive basic salary of £24,782.98 per year 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career   We reserve the right to close this vacancy early.  Therefore, if you are interested, please submit your application as early as possible.   Agency Applications outside PSL Agency Partners will not be considered. If agencies have an EXCEPTIONAL candidate that you feel we should know about, or believe that you can offer specialist expertise in a particular sector, we're happy to receive and review your PSL application via our Agency PSL Application.   Please note that we do not accept unsolicited calls or emails from agencies, please refer to our Agency Statement on our careers page

ROLE: Order Processor   HOURS: 08:30-17:00, Monday - Friday  SALARY: £25,000 - £30,000, dependent on experience BASE: Birchwood site, Somercotes DE55 4QQ   Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.   Due to exceptional departmental success, we are continuing to grow our Order Processing Team, and have ambitious plans to double the size of our team in the coming months. We now seek to recruit our next intake of exceptional talent to join our team, and grow their career with us.   The role involves the processing and estimating of orders, and providing high quality Customer Service and Support to our customers.  To be successful in this role, previous Windows Order Processing experience or working within a Window or UPVC Manufacturing business is essential.   The position will be based from our Birchwood site, Somercotes (just off the A38), within easy reach of  Alfreton, and the wider area via the M1 or A38.   WHAT OUR ORDER PROCESSORS:  Provide high quality customer service Prepare quotes and processing orders Accurately interpret customer requests Communicate with customers via telephone and email Effectively and accurately record data, feedback, and customer needs Resolve customer issues and complaints   WHAT WE NEED FROM OUR ORDER PROCESSORS:  Previous experience with in a Windows/UPVC quotations / estimating / processing role Previous experience of working in a Customer Service type role, within a fast-paced environment Ability to problem solve technical issues IT literate Experience of SAP, First Degree and BM touch experience could be an advantage, but not essential Strong communication skills both verbally and written High degree of attention to detail and accuracy Strong organisational skills Ability to multi-task, plan, and prioritise   WHAT WE OFFER OUR ORDER PROCESSORS: You will be rewarded with a very competitive basic salary of £25,000- £30,000 per year, dependent on skills and experience 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career   We reserve the right to close this vacancy early. Therefore, if you are interested, please submit your application as early as possible.   Agency Applications outside PSL Agency Partners will not be considered. If agencies have an EXCEPTIONAL candidate that you feel we should know about, or believe that you can offer specialist expertise in a particular sector, we're happy to receive and review your PSL application via our Agency PSL Application.   Please note that we do not accept unsolicited calls or emails from agencies, please refer to our Agency Statement on our careers page.

ROLE: IFS Technical Consultant - Contract DAY RATE: Negotiable, dependent upon skills and experience BASE: Hybrid role - Remote/Alfreton c2-3 Office days per week   Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to work with us as we develop and grow our ) suite within IFS, as part of a large scale ERP Project.   We are delighted to be recruiting a contract IFS Technical Consultant to provide expert guidance and technical support for our IFS applications. We would welcome applications from candidates with a sound understanding of IFS architecture and database structure, as well as a proven track record of optimising IFS solutions, and solid integration and data migration experience. This role requires strong technical skills, problem-solving abilities, and the capacity to work closely with both technical and business teams.   WHAT OUR IFS TECHNICAL CONSULTANTS DO:  Provide technical expertise in the integration of IFS to other business applications (e.g. using Edi, Boomi, IFS Connect etc.) Provide system administration tasks required in preparation for go-live Assist existing members of the IT Team to develop system administration skills Troubleshoot and resolve technical issues related to IFS applications. Assist and guide in the data migration from existing business system (E.g. SAP) into IFS Conduct workshops/training/mentoring for technical IT staff WHAT WE NEED FROM OUR IFS TECHNICAL CONSULTANTS : Minimum of 5+ years of experience with IFS Applications. Proficiency in IFS technical components such as IFS Enterprise Explorer, IFS Middleware, IFS Connect and IFS Cloud Develop and design the solution for any CRIM objects in IFS Strong knowledge of the IFS database architecture Experience with IFS configuration and integration Excellent problem-solving skills and attention to detail Strong communication and interpersonal skills   We reserve the right to close this vacancy early.  Therefore, if you are interested, please submit your application as early as possible.   Agency Applications outside PSL Agency Partners will not be considered. If agencies have an EXCEPTIONAL candidate that you feel we should know about, or believe that you can offer specialist expertise in a particular sector, we're happy to receive and review your PSL application via our Agency PSL Application.   Please note that we do not accept unsolicited calls or emails from agencies, please refer to our Agency Statement on our careers page